Contact support

Email contact@thaviq.com for help with scans, identifier changes, labels, billing or privacy requests.

Include enough context

Your Shopify store domain.
The app page and approximate time the issue occurred.
The request ID shown in an error, if available.
A screenshot with personal information and sensitive product values hidden.

Never send passwords, access tokens, encryption keys or full catalogue exports.

Before applying another change

If a bulk operation reports partial results, review the batch and export its results first. Do not repeatedly create new batches to retry an uncertain write. Conditional undo skips values changed after the app wrote them.

Read the getting-started guide and common questions, or review our privacy policy.